Starting with CIC 2015 R1, the CIC Integration with Microsoft Lync (Telephony, Presence Integration Service) is released separately from CIC 2015 R1 Lync Presence Integration Service: CIC Integration with Microsoft Lync (Lync Lync Company Directory/Directory Merging:ĬIC Integration with Microsoft Lync/Skype for Business (Lync Companyĭirectory/Directory Merging ) components are available in CIC 4.0 SU 3 Lync Embedded Client Plugin) components are available in CIC 4.0 SU 2 Telephony and Lync Embedded Client Plugin:ĬIC Integration with Microsoft Lync/Skype for Business (Telephony and See PureConnect Release Notes in the PureConnect If you plan to use the presence synchronization feature, install Genesys assumes that you have already installed the third-party LyncĬomponents. CIC Integration to Microsoft Lync Administrator's Guide Installing the CIC Integration to Microsoft Lync Third-party components
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